Shipping policy

# Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders.

## 1. Order Processing Time

All orders are processed within **1–3 business days** after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or high order volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

## 2. Shipping Destinations

We currently ship to selected regions and countries.

Available shipping destinations may vary depending on the product, shipping carrier, warehouse location, and checkout availability. If shipping is available to your address, the available shipping options and fees will be displayed at checkout.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

## 3. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, shipping method, customs clearance, carrier delays, weather conditions, public holidays, or other factors beyond our control.

In general, standard shipping may take approximately **7–18 business days** after the order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed.

## 4. Shipping Fees

Shipping fees will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly shown on the product page, cart page, or checkout page.

## 5. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided at checkout, if tracking is available.

Please allow **2–5 business days** for tracking information to update after the shipment confirmation is sent.

In some cases, tracking updates may be delayed while the package is in transit or being transferred between carriers.

## 6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country or region.

These charges are not included in the product price or shipping cost unless otherwise stated. Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

We are not responsible for delays caused by customs processing.

## 7. Delivery Issues

If your package is delayed, lost, or marked as delivered but you have not received it, please contact us as soon as possible.

Before contacting us, we recommend checking the following:

* Confirm that the shipping address is correct
* Check with neighbors, family members, or building management
* Check your mailbox, front door, porch, parcel locker, or reception area
* Contact the local carrier for delivery details

We will do our best to assist you, but we are not responsible for packages that are confirmed as delivered by the carrier.

## 8. Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

If the package cannot be recovered or delivered due to incorrect address information, we may not be able to issue a refund.

## 9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

## 10. Shipping Delays

Unexpected delays may occur due to:

* High shipping volume
* Customs clearance
* Weather conditions
* Carrier service interruptions
* Incorrect shipping information
* Public holidays
* Other circumstances beyond our control

We appreciate your patience and understanding if your order takes longer than expected.

## 11. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us at:

**Email:** smpc9154@gmail.com